Pediatrics | Health Services | Southwestern Vermont Medical Center

Patients praise

• Staff reported as kind, caring, and professional in specific encounters
• Ability to accommodate urgent or same-day appointments for acute pediatric needs
• Positive experiences with specific pediatric providers or family practice clinicians

Common complaints

• Dissatisfaction with front desk staff communication and professionalism
• Difficulty scheduling appointments or reaching the office by phone
• Concerns regarding billing processes and lack of itemization
• Some reports of dismissive or poor bedside manner in specific departments