'Very, very financially fragile': Vermont's federally qualified health ...
Federally Qualified Health Center (FQHC) • Stowe, VT
Ratings by platform
- Yelp: 2.1 out of 5 stars (20 reviews)
What patients say
Patients praise
- Some patients report doctors are polite or courteous
Common complaints
- Difficulties reaching customer service and long phone wait times
- Reports of unhelpful or unprofessional office staff
- Difficulty scheduling appointments and long waits for care
- Perceived inconsistencies in patient care quality (e.g., between tourists and locals or insured status)
- Challenges with prescription refills and referrals
- Frustration with billing and administrative issues
In patients' words
"Our members are very, very financially fragile"
— Mary Kate Mohlman, Bi-State Primary Care Association public policy director"Both the doctors and the staff are not very customer focused - they have not returned calls, did not respond to mailed correspondence, delayed giving referrals, the list goes on and on."
— Yelp Reviewer"The doctors here are fine, the real problem is with the receptionists. ... Calls are not returned, questions are half answered, and all inquiries result in you must see a doctor, and you must wait a long time for an appointment."
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