Advanced Specialty Care - Adult Endocrinology
Endocrinology • Stony Brook, NY
Ratings by platform
- WebMD, Birdeye: 4.0/5 (WebMD, Dr. Alan Chang); 3.3/5 (Birdeye, ASC Lake Grove) (5 ratings/4 reviews (WebMD); 19 reviews (Birdeye))
What patients say
Patients praise
- Physicians described as compassionate, knowledgeable, and thorough
- Doctors praised for taking their time to explain conditions and treatment options
- Some positive experiences with efficient, friendly staff interactions in specific instances
Common complaints
- Difficulties with office staff, including perceived rudeness, lack of empathy, and unhelpfulness
- Long wait times for appointments and during office visits
- Challenges with communication, including unresponsive phone lines, lack of follow-up, and difficulty reaching staff via patient portals
- Frustrations with medication refills and prescription management
- Issues with being dismissed or released as a patient without clear communication
In patients' words
"Worst office I have ever dealt with... The office staff was unhelpful, difficult and ineffective. ... 2 days before my next appt I found out, with no email, letter or phone call that they had “released” me as a patient."
— Healthgrades (Dr. Edward Condon)"The lady at front desk is so rude. She lacks empathy and because of her I decided to switch doctors. Plus getting an appointment takes months and when you finally do get an appointment it takes forever to be seen."
— Vitals (Dr. Andrew H. Lane)"Dr. Eschler was the only endocrinologist that took my concerns seriously about my goiter. She was very thorough."
— Vitals (Dr. Deirdre C. Eschler)"Great Doctor! Takes time, doesn't rush visits and tries to help in every way he can. Really good doctor, helped me to control my issue and he really helped my family member."
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