Spine care specialists and treatment | UW Health
Orthopedics / spine surgery • Stevens Point, WI
Ratings by platform
- Better Business Bureau (UW Health): A+ (BBB) (11 total complaints in last 3 years (BBB))
- Comparably (UW Health): 2.7/5 (Customer Service) (13 total reviews)
- Trustpilot (UW Health): 2.5-2.8/5 (Poor) (4 reviews)
What patients say
Patients praise
- Professional and expert care from individual surgeons like Dr. Potocki and Dr. Williams
- Thorough explanations of treatment options and conservative approaches
- Friendly and efficient support staff at specific local clinics like Stevens Point Orthopedics
- Successful surgical outcomes reported by many patients
Common complaints
- Billing, coding, and insurance estimate disputes
- Communication issues with front desk and administrative staff
- Difficulty scheduling appointments or obtaining timely referrals
- Perceived lack of compassion or follow-up from some providers
In patients' words
"Dr. Potocki is wonderful! He listens and explains everything. He is very kind and understanding."
— Rater8 (Dr. Jason Potocki)"The neurology department routinely ignores requests to schedule appointments for urgent referrals."
— Better Business Bureau (UW Health)"I requested an estimate from UW Health... When I received the bill... it was for more than double the estimate."
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