OCH Cardiology | OCH Regional Medical Center
Cardiothoracic Surgery • Starkville, MS
Ratings by platform
- MedicalRecords.com: 2.9/5 stars (32 reviews)
- Medicare Patient Experience Survey/HealthLuminate: 62% willingness to recommend (definitely) (N/A (Medicare data))
What patients say
Patients praise
- Convenient local access to specialized cardiology care through University Heart partnership
- Professional and compassionate care reported by some patients
- Generally clean facilities and effective nurse communication according to some metrics
- High discharge information satisfaction scores
Common complaints
- Poor communication and phone service, including difficulty reaching the right staff
- Concerns regarding compassionate care in the Emergency Room
- Complaints about excessive wait times and administrative errors regarding billing or procedures
- Anecdotal reports of clinical judgment concerns
In patients' words
"This is very convenient for us... We’ve gotten lots of attention, and the whole staff is very thorough."
— Patient family member (referring to OCH Cardiology with University Heart)"Care received in the ER after a fall, was lacking. There was no compassion. ER nurse seemed to be very suspicious of me for no apparent reason."
— Patient review"Was hung up on 3 times and was never directed to the right person on the phone. So I spent 30 minutes playing a stupid telephone game. Dont waste your time. Poor customer service."
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