Center for Orthopaedics - Northwestern Medical Center
Orthopaedics • St. Johnsbury, VT
Ratings by platform
- Birdeye (Northwestern Orthopaedics): 3 out of 5 stars (from 2 reviews) (2 reviews)
- US News (Northwestern Medical Center): 3 out of 5 stars (patient experience score) (Based on patient surveys)
What patients say
Patients praise
- Praise for specific surgeons and medical providers for professionalism and care
- Reports of efficient, clear communication during surgical and treatment processes
- Some patients report professional and straightforward administrative interactions
- Positive outcomes for surgical procedures like knee replacements
Common complaints
- Complaints regarding front desk staff behavior and communication (in related clinics)
- Negative experiences with ER and night-shift staff responsiveness and attitude
- Reports of long waits and perceived lack of empathy in emergency care situations
- Frustrations with follow-up procedures and appointment management
In patients' words
"I found Dr. Groening to be one of the best medical professionals I have ever dealt with! He was very knowledgeable, competent, had great people skills..."
— Northwestern Medical Center Patient Testimonial"The front desk person is extremely rude... 90% of calls to their office will go to voicemail. There is no follow through."
— Patient review regarding regional orthopaedic practice"The night ER doctor, in particular, was shockingly cruel, condescending, dismissive... This is exactly why people in crisis avoid hospitals..."
— Patient review for Northwestern Medical Center ERMore clinics in St. Johnsbury
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