St. Johnsbury Community Health Center - NCHC
Internal Medicine • St. Johnsbury, VT
Ratings by platform
- Birdeye (aggregating Google reviews): 2.9 out of 5 stars (17 reviews)
- Birdeye (aggregating Google reviews): 2.7 out of 5 stars (7 reviews)
- Birdeye (aggregating Google reviews): 3.4 out of 5 stars (29 reviews (for associated Northern Express Care))
- Centers for Medicare & Medicaid Services (CMS): 5-star rating (CMS)
What patients say
Patients praise
- Some patients report fantastic, attentive care from specific providers
- Recognition as a Patient-Centered Medical Home (PCMH) and Age-Friendly Health System
- Positive experiences with some front desk staff, despite complaints about others
- High patient experience ratings reported by Centers for Medicare & Medicaid Services (CMS)
Common complaints
- Perceived poor communication or rudeness from administrative and phone/scheduling staff
- Difficulty with appointment scheduling and frequent cancellations
- Instances of patients feeling unheard or dismissed by medical providers
In patients' words
"The care has been fantastic through Patrick Anderson. He and his team get 5 stars. The phones and scheduling people are sub par and feel like you are annoying them at all times."
— Review on LocalityBiz/Birdeye"The front desk staff are fabulous but Addie is miserable. I have never been treated this poorly anywhere before... This was more of an interrogation than a medical check up."
— Review on LocalityBiz/Birdeye"My medical issue was ignored as well as approving a same day visit for a very bad ear infection because a nurse assumed I was lying."
— Review on BirdeyeMore clinics in St. Johnsbury
St. Johnsbury Dental Associates – St. Johnsbury, VT
Patients praise: Many patients report a comfortable and welcoming environment, particularly for those with dental anxiety · Positive feedback regarding the kindness, gentleness, and professionalism of the staff and doctors.
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