Frontier Behavioral Health
Behavioral Health • Spokane Valley, WA
Ratings by platform
- Birdeye (General FBH): 2.0/5 (44 reviews)
- Harmony Care Finder: 2.5/5 (13 reviews)
- ABA Navigator: 1.7/5 (13 reviews)
- Birdeye (Jeff Thomas Center): 3.1/5 (21 reviews)
- Rehab.com (Raschko Rehab): 4.4/5 (7 reviews)
What patients say
Patients praise
- Some individual counselors receive high praise for being caring and effective
- Positive experiences with intake reception staff in certain instances
Common complaints
- Significant delays and difficulties accessing medication management services
- Inconsistent administrative communication, including appointment cancellations and scheduling errors
- Concerns regarding patient privacy and confidentiality in reception areas
- Long and protracted intake processes that may not address immediate crisis needs
- Dissatisfaction with the professionalism and bedside manner of some providers
- Limited insurance acceptance (primarily restricted to Medicaid)
In patients' words
"You better be 30 mins early or else they will treat you like pure crap and then make you feel bad for it! The medication side is a NIGHTMARE you will not get help with meds!"
— Birdeye review"Very long and protracted process for people who need help immediately. I decided to go elsewhere."
— ABA Navigator review"Andrea who also goes by Annie is an amazing counselor she takes so much time to help me through my issues and seems to actually genuinely care about what I’m going through."
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