Palliative Care - Monument Health
Hospice & Palliative Medicine • Spearfish, SD
Ratings by platform
- CMS HCAHPS: 4 out of 5 stars (overall hospital rating) (154 patient surveys)
- Birdeye (Emergency Department): 4 out of 5 stars (197 reviews)
What patients say
Patients praise
- High-quality hospice and end-of-life care, characterized as compassionate and dedicated
- Strong focus on patient dignity and comfort in palliative and hospice settings
- Proactive staff efforts to fulfill patient's personal goals and wishes during end-of-life care
- High Hospice Care Index score of 9 out of 10
Common complaints
- Concerns regarding billing and cost transparency
- Reported lack of communication between hospital staff and patients/families
- Inconsistency in doctor care and communication
In patients' words
"The only thing that made his passing bearable were the nurses and the help, the way they treated him, the way they treated us."
— Monument Health Patient Experience Article"There is absolutely no communication within the hospital between incoming and outgoing staff. Nurses don’t know what is going on with their current patients... Doctors are wishywashy and are never consistent."
— Birdeye Review of Spearfish Hospital Emergency DepartmentMore clinics in Spearfish
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