Mental Health - Adults and Children at South San Francisco Medical ...
Psychiatry • South San Francisco, CA
Ratings by platform
- U.S. News (Psychiatrists at Kaiser Permanente South San Francisco Medical Center): 3/5 (example psychiatrist rating shown) (17 reviews (shown on page))
- U.S. News (Kaiser Permanente South San Francisco Medical Center): 87% willing to recommend (hospital measure) (not stated)
What patients say
Patients praise
- Some providers/psychiatry listings show moderate patient ratings (e.g., 3/5 displayed)
- A public hospital experience metric indicates a majority of patients would recommend the hospital (87% measure)
Common complaints
- Regulators received complaints about Kaiser’s mental health/substance use disorder operations, including timely access/scheduling and intake/follow-up processes
- Non-routine survey reported long periods with zero urgent appointments reported for South San Francisco (access issue)
- Investigation and reporting cited an increase in behavioral health complaints in 2021 vs 2020
In patients' words
"“Issues included … timely access to care, processes for intake and follow-up appointments, appointment scheduling processes …” (DMHC nonroutine survey report summary)"
— nuhw.org – Final Report of nonroutine survey of Kaiser Foundation Health Plan, Inc. (DMHC)"“The department … received a 20% increase in behavioral health complaints for Kaiser in 2021 compared to 2020.”"
— nuhw.org – Kaiser DMHC Investigation 20220523; SF Chronicle (reporting the same complaint increase)"“South San Francisco: Zero urgent appointments reported for 26 months.”"
— nuhw.org – Final Report of nonroutine survey of Kaiser Foundation Health Plan, Inc. (access metric)More clinics in South San Francisco
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