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Physical Medicine and Rehabilitation at South San Francisco ...

Physical TherapySouth San Francisco, CA

★★★★☆4.2/538 reviews across 2 platforms

Ratings by platform

  • Healthgrades (for Dr. Raymond Lai, affiliated with Kaiser SSF): 2.3/5 stars (6 ratings)
  • Yahoo Local (for South City Physical Therapy): 4.5/5 stars (32 reviews)

What patients say

Patients praise

  • Professional and attentive staff
  • Effective treatment outcomes for musculoskeletal issues
  • Clear communication of treatment plans
  • Convenient office accessibility

Common complaints

  • Rude or dismissive bedside manner
  • Rushed appointments
  • Difficulty getting questions answered or feeling unheard

In patients' words

"Dr. Lai was rude, dismissive, impatient and were not able or willing to answer questions."

Healthgrades Review

"Dr. Malhotra and the team at South City Physical Therapy are amazing! They supported me every step of the way and helped improve my lower back issues quickly and effectively."

Yahoo Local Review

"Dr. Lai is trustworthy and honest. I have been seeing him for about 5 years for my herniated discs."

Healthgrades Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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