Addiction Medicine at South San Francisco Medical Center
Addiction Medicine • South San Francisco, CA
Ratings by platform
- US News & World Report: 87% of patients are willing to recommend the hospital (US News) (N/A (Hospital-wide score))
- Healthgrades: 66-67% of patients recommend the hospital (Healthgrades) (N/A (Hospital-wide score))
- Yelp: 3.0 out of 5 stars (233 reviews)
What patients say
Patients praise
- Compassionate and kind care reported by some patients
- Skilled and helpful medical and nursing staff acknowledged by some patients during hospital stays
- Accessible addiction recovery programs without needing a referral
- Emphasis on nonjudgmental, crisis-related support and group therapy programs
Common complaints
- Reports of rude or demanding behavior from some providers
- Concerns regarding reliability and disregard of patient symptoms
- Frustrations with appointment scheduling and rescheduling practices
In patients' words
"Rude starting with the First Appointment. In the first appointment she was demanding, rude and came across as frustrated... I thought to myself oh my gosh, how many times has she been called out for this behavior that she immediately defends it?"
— Healthgrades patient review regarding a specific physician"My entire family has nothing but positive kudos for the staff and services from SSF Kaiser."
— Yelp user review"Everyone from the nurses and nurse aides to the physical therapists and doctors was incredibly kind, skilled, and compassionate."
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