Southview Animal Hospital: Animal Hospital in West Saint Paul, MN
Veterinary • South Saint Paul, MN
Ratings by platform
- petinsurancereview.com (Google reviews via listing): 4.7/5 (1,281 reviews)
- Yelp: 3.8/5 (73 reviews)
- vetclinicfinder.com: 4.7/5 (1,563 reviews)
- Facebook: 4.8/5 (178 reviews)
- BestProsInTown: Not stated in snippet (287 reviews)
- checkbook.org: 0.0/5 (as displayed on page) (77 reviews)
What patients say
Patients praise
- Compassionate, thoughtful care and good bedside manner
- Strong diagnostics and effective treatment plans
- Convenience of same-day/urgent care and emergency capability
- Clean, modern facilities and welcoming staff
- High proportion of 4+ star reviews
Common complaints
- Mixed experiences at the front desk/front office (difficulty dealing with staff reported)
- Some Yelp ratings are notably lower than other platforms
- Low-quality/abnormal rating display on one review aggregator (checkbook showing 0.0)
- Employee/management complaints reported on Indeed (understaffing, management not supportive)
In patients' words
"“They are thoughtful and compassionate in the care they give to the animals and owners.”"
— petinsurancereview.com listing (Google reviews excerpt)"“I really, really appreciate that they have an urgent care/same day appointment system here!”"
— petinsurancereview.com listing (Google reviews excerpt)"“Their diagnostics are top notch… their diagnostics and updated treatment plan… is what prevented our pup from having to endure surgery.”"
— petinsurancereview.com listing (Google reviews excerpt)"“The front desk staff were the hard to deal with, but the actual technician and veterinarian were absolutely fantastic.”"
— petinsurancereview.com listing (Google reviews excerpt)"“Busy clinic that practices a very high standard of care. There are some issues, but no place is ‘perfect’… constantly short staffed.”"
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