Robert Wood Johnson University Hospital Somerset
Gastroenterology • Somerville, NJ
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall patient satisfaction rating) (1,839 patient surveys completed)
- MedicalRecords.com: 3.1 out of 5 (215 reviews)
- Rehab.com: 3.4 out of 5 (885 reviews)
What patients say
Patients praise
- strong nurse communication scores
- satisfaction with cleanliness of the hospital environment
- praise for compassionate and professional staff in specific departments like critical care and physical therapy
- frequent mention of positive surgical or rehabilitation recovery outcomes
Common complaints
- concerns regarding hospital noise levels at night
- reports of negative experiences in the emergency room including wait times and staff demeanor
- billing and insurance communication issues
- isolated reports of perceived inadequate care or poor bedside manner
In patients' words
"I spent 3 weeks on the Critical Care Unit... My wife and I experienced the most outstanding and compassionate care imaginable. Everyone from the unit's administrator to housekeeping were professional, competent, and caring."
— Patient testimonial via MedicalRecords.com"If I could I would give this place zero stars. The place is a dump. The ER is dirty, the nurses and staff have no bedside manners, they are not only rude..."
— Yelp review snippetMore clinics in Somerville
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