Urgent Care - SEARHC: SouthEast Alaska Regional Health ...
Urgent Care • Sitka, AK
Ratings by platform
- CMS (via PlainHospital): 3 out of 5 stars (CMS Overall Star Rating)
- Facebook: 62% recommendation rate (19 reviews)
- MedicalRecords.com: 4.3 stars (8 reviews)
What patients say
Patients praise
- High praise for individual doctors, nurses, and clinical staff for being professional, kind, and competent
- Positive feedback on the quality of direct patient care and medical outcomes in specific departments (e.g., surgery, pediatrics)
- Appreciation for the convenience and helpfulness of urgent care/medical staff in certain situations
- Acknowledgement of the organization's efforts to host public listening sessions for community feedback
Common complaints
- Concerns regarding communication, phone systems, and lack of transparency from leadership
- Frustrations with billing systems, cost transparency, and financial policies
- Reports of perceived unprofessionalism or poor customer service in specific encounters
- Dissatisfaction with the reduction or closure of certain services, such as the home health program
- Systemic issues reported by community members during annual listening sessions
In patients' words
"The employees that I see when I go to my appointments are excellent at SEARHC. They’re professional, they’re pleasant, they’re kind. I think the main issue is the upper echelons, who we hardly ever get to reach or talk to."
— Dr. Marilyn Coruzzi (quoted in KCAW report)"horrible costumer service, horrible billing system, prices are not transparent and doctors will straight up guess what things cost because even they don't know."
— Yelp/MapQuest reviewMore clinics in Sitka
Pet In-House Lab In Sitka, AK
Patients praise: Compassionate and caring staff · Thorough exams and clear communication.
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