Mt. Edgecumbe Medical Center – Specialty Care - SEARHC
Surgery • Sitka, AK
Ratings by platform
- MedicalRecords.com: 4.3/5 (8 reviews)
What patients say
Patients praise
- High praise for the clinical care provided by doctors, nurses, and staff once in the exam room
- Professional, kind, and pleasant demeanor of frontline employees
- Positive feedback regarding the quality of food service
Common complaints
- Difficulties navigating the phone system to schedule appointments
- Lack of transparency from upper leadership
- Frustrations regarding the 2023 closure of a Medicare-certified home health program
- Concerns about long wait times to receive care
- Reports of poor billing systems and lack of pricing transparency
- Systemic issues with organizational navigation
In patients' words
"The employees that I see when I go to my appointments are excellent at SEARHC. They’re professional, they’re pleasant, they’re kind. I think the main issue is the upper echelons, who we hardly ever get to reach or talk to."
— Dr. Marilyn Coruzzi (quoted in KCAW news)"I heard so many times – I heard about the great care that you are already receiving when you get into that exam room with your providers, so that was inspiring to me, and we don’t want that just some of the time. We want that all of the time."
— SEARHC Chief Medical Officer Cate Buley (quoted in Juneau Empire)More clinics in Sitka
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