Mt. Edgecumbe Medical Center – Primary Care - SEARHC
Primary Care • Sitka, AK
Ratings by platform
- MedicalRecords.com: 4.3 out of 5 stars (8 reviews)
- Vivian Health: 4.7 out of 5 stars (15 reviews)
What patients say
Patients praise
- High quality of care and professional, kind, and helpful frontline medical staff
- Positive experiences with nursing and physician care during appointments
Common complaints
- Systemic communication issues including phone and email systems
- Lack of transparency from leadership
- Frustration with care coordination between specialists and primary care providers
- Challenges with billing and lack of cost transparency
- Concerns regarding the availability of certain services such as home health care and elder care
In patients' words
"The employees that I see when I go to my appointments are excellent at SEARHC. They’re professional, they’re pleasant, they’re kind. I think the main issue is the upper echelons, who we hardly ever get to reach or talk to."
— Retired Sitka physician Dr. Marilyn Coruzzi at a community listening session"Telephone, email, the whole system is broken."
— Health Council member Dr. David Lam regarding SEARHC communicationsMore clinics in Sitka
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Patients praise: Compassionate and caring staff · Thorough exams and clear communication.
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