Mt. Edgecumbe Medical Center – Eye Care - SEARHC
Optometry • Sitka, AK
Ratings by platform
- Vivian Health: 4.7/5 stars (15 reviews)
- MedicalRecords.com: 4.3/5 stars (8 reviews)
What patients say
Patients praise
- High quality of care provided by individual providers and staff once in the exam room
- Friendly, professional, and kind staff interactions
- Helpful hospital support services
Common complaints
- Difficulties with phone systems and appointment scheduling
- Lack of transparency from leadership
- Issues with communication and care coordination
- Complaints regarding billing systems and costs
- Challenges with patient portal functionality
- Systemic issues and perceived difficulty navigating the health system
In patients' words
"The employees that I see when I go to my appointments are excellent at SEARHC... They’re professional, they’re pleasant, they’re kind. I think the main issue is the upper echelons, who we hardly ever get to reach or talk to."
— Dr. Marilyn Coruzzi, speaking at a public listening session (KCAW)"horrible costumer service, horrible billing system, prices are not transparent and doctors never actually solve any medical problems"
— Yelp review"Telephone, email, the whole system is broken."
— Dr. David Lam, quoted in Chilkat Valley News regarding SEARHC communicationsMore clinics in Sitka
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Patients praise: Compassionate and caring staff · Thorough exams and clear communication.
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