Mt. Edgecumbe Medical Center – Laboratory - SEARHC
Laboratory • Sitka, AK
Ratings by platform
- MedicalRecords.com: 4.3/5 (8)
- Vivian Health: 4.7/5 (15)
What patients say
Patients praise
- Excellent, professional, and kind clinical staff once patients are in an exam room
- High praise for nursing and physician care quality
- Friendly and supportive hospital environment
Common complaints
- Difficulties navigating phone systems to make appointments
- Lack of transparency from leadership
- Poor customer service and billing issues
- Long wait times for care and call-backs
- Concerns over reduced availability of certain services (e.g., home health)
In patients' words
"The nurses, doctors, food staff and everybody we worked with were so friendly and helpful. The food was better than any hospital I have had contact with down south."
— MedicalRecords.com"The employees that I see when I go to my appointments are excellent at SEARHC... they’re professional, they’re pleasant, they’re kind. I think the main issue is the upper echelons."
— KCAW"horrible costumer service, horrible billing system, prices are not transparent and doctors will straight up guess what things cost because even they don't know."
— YelpMore clinics in Sitka
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