Mt. Edgecumbe Medical Center - Behavioral Health - SEARHC
Behavioral Health • Sitka, AK
Ratings by platform
- Vivian Health: 4.7/5 (15)
- Recovered (SEARHC Sitka OTC): 3.87/5
- Recovery.com (SEARHC Sitka OTC): 2.3/5 (3)
- MedicalRecords.com: 4.3/5 (8)
What patients say
Patients praise
- Highly regarded care once in the exam room with providers
- Professional, kind, and compassionate staff interactions
- Some positive experiences with specific specialists and surgical care
Common complaints
- Difficulties navigating phone systems and scheduling appointments
- Long wait times for care and call-backs, particularly in behavioral health
- Systemic issues with leadership and transparency
- Frustrations regarding reorganization of services for elders
- Concerns about HIPAA compliance
In patients' words
"I heard so many times – I heard about the great care that you are already receiving when you get into that exam room with your providers, so that was inspiring to me, and we don’t want that just some of the time. We want that all of the time."
— SEARHC Chief Medical Officer Cate Buley (Juneau Empire)"The employees that I see when I go to my appointments are excellent at SEARHC. They’re professional, they’re pleasant, they’re kind. I think the main issue is the upper echelons, who we hardly ever get to reach or talk to."
— Dr. Marilyn Coruzzi (KCAW)"Blossom Teal-Olson told the panel she had to wait for a week before receiving a call back from SEARHC’s behavioral health call center."
— Juneau EmpireMore clinics in Sitka
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Patients praise: Compassionate and caring staff · Thorough exams and clear communication.
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