UnityPoint Health - St. Luke's Cardiology Services and ...
Cardiology • Sioux City, IA
Ratings by platform
- Yelp: 61% of patients would definitely recommend (4% lower than the national average) (15 reviews (Yelp))
- Vivian Health: 3.7 out of 5 stars (12 reviews (primarily from medical staff))
- U.S. News & World Report (Provider profiles): Varies significantly by individual provider (e.g., some rated 5/5, others 2/5) (Varies by provider)
What patients say
Patients praise
- Some individual cardiologists are highly rated by patients (e.g., 5/5 ratings for some providers)
- Positive experiences with specific providers who are described as caring and clear in their communication
- General appreciation from some medical staff for the workplace environment
Common complaints
- Difficulties with the billing and insurance department, including incorrect billing and aggressive collection practices
- Inconsistent staff responsiveness and nursing care on certain floors
- Reports of communication gaps and lengthy wait times in the ER and other service areas
- Perceived indifference or lack of compassion in bedside manners
- Concerns regarding privacy and the handling of personal health information
In patients' words
"Billing is a joke. They charge 5x your copay and then say it's correct. I will never go to them for anything again."
— Yelp review"They report a bad experience on the 3rd floor with two rude nurses who showed no compassion and wouldn’t answer calls."
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