Facey Medical Group - Simi Valley
Endocrinology • Simi Valley, CA
Ratings by platform
- Birdeye: 4.6 out of 5 stars (211 reviews)
What patients say
Patients praise
- Pleasant, friendly, and professional staff
- Convenience of having multiple services and testing available in one location
- Compassionate care from specific physicians
- Efficient blood work services and minimal wait times for appointments in some instances
Common complaints
- Difficulty scheduling appointments and long wait times for availability
- Poor customer service and lack of compassion from staff
- Long wait times to speak with a live person over the phone
- Strict cancellation policies for late arrivals
- Potential billing issues regarding unauthorized tests
In patients' words
"Everyone in the office was so pleasant and cheerful to work with. They truly made the entire experience fantastic."
— Birdeye user review"Now it is EXTREMELY difficult to get an appointment. EVERYTIME I call, there is NOTHING available! ... The customer service here when you do call in certainly LACKS… NO understanding, NO compassion etc…"
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