General Surgery in Silver City, NM | Gila Regional Medical Center
Surgery • Silver City, NM
Ratings by platform
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 4 out of 5 stars (overall patient satisfaction) (135 (based on HCAHPS data))
- WebMD Care (for specific general surgeon): 4.5 out of 5 stars (30 ratings)
What patients say
Patients praise
- Many patients report receiving compassionate and respectful care from hospital staff and nurses
- Strong performance in cleanliness and nurse communication ratings compared to national averages
- Appreciation for the hospital as a vital community resource with staff described as dedicated despite past institutional challenges
- Positive experiences noted in emergency and surgical settings regarding professionalism and care quality
Common complaints
- Concerns regarding patient privacy and HIPAA compliance, specifically in emergency room triage areas
- Mixed reports on doctor communication and attention to patient concerns
- Complaints about understaffing among nursing and support staff leading to potential burnout and quality-of-care issues
- Individual reports of dissatisfaction with specific surgical outcomes or bedside manner
In patients' words
"Without fail my husband was treated with respect, compassion and dignity. Professional Yet Personable."
— Gila Regional Medical Center official website testimonials"My mother was being treated in the waiting room with several other patients... so we heard everyone’s medical history because of being treated in the waiting room."
— Local news report on public concerns meeting (Silver City Daily Press)More clinics in Silver City
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