Behavioral Health Services – HMS
Psychology • Silver City, NM
Ratings by platform
- Top Sober House: 3.7/5 (3 reviews)
- Birdeye (Aggregate of Google/Birdeye): 3.7/5 (3 reviews)
- Albuquerque Drug Treatment Centers: 3.0/5 (4 reviews)
- Addiction Resource: 8.5/10 (Not specified (Proprietary score))
What patients say
Patients praise
- Comprehensive range of available mental health services (e.g., therapy, crisis intervention, CBT)
- Provision of care for a variety of conditions, including co-occurring disorders
- Some patients report positive experiences with specific individual physicians
Common complaints
- High turnover of medical and mental health providers
- Concerns regarding leadership and management accountability
- Difficulties with billing departments and payment discrepancies
- Poor communication, including unreturned phone calls and challenges forwarding physician orders
- Perceived negligent or inconsistent medical treatment (e.g., medication management)
- Community and clinician lack of confidence in HMS leadership
In patients' words
"I generally pay cash, the price i am charged at time of service is always increased (for no reason) by the billing department in a different town. ... Call backs: I have NEVER had a call back from HMS when they said they would call back. ... Orders: It is generally impossible to get HMS to forward a physician order to other entities."
— Find Rehab Centers user review"Really, it’s kind of like them giving us the middle finger... [referring to the board's response to clinician concerns]."
— Dr. Don Stephens, former HMS Chief Medical Officer, quoted in Silver City Daily Press"Seeing the turnover of providers only exacerbates the issues that we are having with rural healthcare across the state. ... That’s a big red flag, and enough is enough. Something’s got to get done about this."
— U.S. Rep. Gabe Vasquez regarding HMS, quoted in Silver City Daily PressMore clinics in Silver City
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