Integrated Behavioral Health | Gila Regional Medical Center
Behavioral Health • Silver City, NM
Ratings by platform
- CMS HCAHPS / Momentary Labs: 4 out of 5 stars (based on CMS HCAHPS surveys) (135 completed patient surveys)
What patients say
Patients praise
- Many patients report receiving compassionate, respectful, and high-quality care from staff members
- Positive recognition for nursing care and medical expertise, particularly in the emergency department and inpatient settings
- Facility is recognized for meeting quality and safety standards, holding a 4-star overall patient satisfaction rating from CMS HCAHPS data
- Support for the medical center as an essential community provider despite historical difficulties
Common complaints
- Concerns regarding patient privacy and HIPAA compliance, particularly in emergency room settings
- Reports of unprofessional or rude behavior by some medical staff and physicians
- Experiences with long wait times in the emergency room
- Complaints regarding communication and bedside manner
In patients' words
"Without fail my husband was treated with respect, compassion and dignity. Professional Yet Personable."
— Gila Regional Medical Center Website Reviews"My mother was being treated in the waiting room with several other patients, including minors, so we heard everyone’s medical history because of being treated in the waiting room."
— Silver City Daily Press (Reporting on public meeting)"I was extremely dissatisfied with my service here, my nurses were great, cat especially was excellent to me, however my doctor was extremely rude and unprofessional."
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