Trinity Clinic - Family Medicine in Shreveport, LA
Primary Care • Shreveport, LA
Ratings by platform
- Healthgrades (for Dr. Kevin Murphy): 3.8 out of 5 stars (19 reviews) (19 ratings)
- WebMD Care (for Dr. Kevin Murphy): 3.5 out of 5 stars (23 ratings)
- Healthgrades (for Dr. Theresa Rinderle): 5.0 out of 5 stars (9 reviews) (9 ratings)
What patients say
Patients praise
- Providers who listen attentively and thoroughly address patient concerns
- Appreciation for the convenience of online forms and patient portals for communication
- Staff described as polite, respectful, and welcoming by many patients
- Successful experiences with diagnosis and chronic disease management
- Some patients report feeling treated like 'family' during visits
Common complaints
- Reports of poor patient advocacy and dismissive bedside manner by some providers
- Difficulty scheduling appointments and long wait times for follow-ups or referrals
- Concerns regarding staff rudeness and communication failures at the front desk
- Serious allegations of medical negligence, bias, and disregard for patient confidentiality in some instances
- Reports of issues with after-hours care and medication refill management
In patients' words
"Dr. Ancelet stays and answers all of your questions thoroughly and you don’t feel like you’re just a client of theirs."
— LocalityBiz user review"Run!! He had decent bedside but said so many untrue and poor advocacy statements it made me sad that he is practicing medicine."
— Healthgrades user review of Dr. Kevin Murphy"They have no courtesy. They desk people are rude. It is impossible to speak to anyone that knows what is going on. Do not rely on them for after emergency situations."
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