Psychiatric & Substance Use Treatment | Brentwood Hospital | LA

Patients praise

• Some patients report the treatment helped them get back on track
• Instances of helpful and supportive staff (e.g., patient advocate, specific therapy staff)

Common complaints

• Staff perceived as rude, uncaring, or unprofessional
• Allegations of unnecessary or extended hospital stays for insurance funding purposes
• Concerns over treatment quality, including medication practices and lack of personalized care
• Reports of patient mistreatment, trauma, or lack of support for valid concerns
• Issues with communication and access to patients (e.g., restricted visitation, phone call difficulties)