Hartford HealthCare Medical Goup Primary Care - Shelton
Primary Care • Shelton, CT
Ratings by platform
- Yelp: 1.7 out of 5 (159 reviews)
What patients say
Patients praise
- Some providers are noted as kind and professional
Common complaints
- Difficulty reaching offices by phone
- Poor responsiveness from office staff and medical assistants
- Long wait times for return calls
- Frustrating automated phone systems
- Reports of rude or dismissive bedside manner from some providers
In patients' words
"I have tried calling our physician for several days. Hartford Healthcare uses an automated system "Emma" that is horrific. After waiting on hold for 45 min - I realized that the office had actually... but the voice system never... Why not state "office... call back"?"
— Yelp review regarding Hartford HealthCare Medical Group"While I want to acknowledge Dr. Pyo is a kind and professional physician, the same cannot be said for the office staff and medical assistance (Nurse). Communication is severely lacking."
— Yelp review regarding Hartford HealthCare Medical GroupMore clinics in Shelton
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