Hometown Family Medical- Shelbyville Location
Urgent Care • Shelbyville, TN
Ratings by platform
- SolvHealth: 3.0 out of 5.0 (Overall rating for the brand/group) (Not specifically separated for Shelbyville location)
What patients say
Patients praise
- Attentive care where providers listen to patient concerns
- Efficiency in urgent care situations and quick visit times for some patients
- Compassionate approach and willingness to explore treatment options beyond just medication
- Friendly and welcoming staff in certain interactions
Common complaints
- Difficulties with scheduling and long wait times for appointments
- Concerns regarding staff communication and perceived lack of empathy, especially for older patients
- Issues with insurance billing and administrative processes
- Instances of feeling dismissed or not prioritized
In patients' words
"Thank goodness for this clinic! I was struggling with flu symptoms and couldn't seem to get any better. Haley did some tests and I tested positive for Covid. She got me on the path to healthy. Fast in and out and great follow through! Highly recommend Hometown Medical!"
— WebMD (Patient review for Shelbyville location)"I do not go to her but my mom does and she is older. They do not make my mom a priority. they act like they do not care about her. Every time she needs an appt for something it takes weeks to get her in."
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