Vanderbilt Bedford Hospital Physical Therapy
Rehabilitation Therapy • Shelbyville, TN
Ratings by platform
- US News / American Hospital Directory / Vitals: 4 out of 5 stars (overall patient experience rating) (1 written review available on some platforms)
What patients say
Patients praise
- high patient satisfaction with nursing communication
- staff recognized for kindness and going above and beyond for patients
- nationally recognized for safety standards
Common complaints
- difficulty with administrative processes and communication through portals
- challenges in coordinating insurance approvals for medical services
- reports of unresponsiveness regarding patient administrative requests
In patients' words
"Alex Dycus, Kyle Boles, Shelly walls, Stevie Johnson were amazing folks who go out of their way to help patients feel comfortable. Kyle works behind a desk, but he goes above and beyond. All these folks were so kind to me and my mom. Thank you!"
— Vitals review from October 22, 2023"I have been trying to get the [staff] to give me a letter of medical necessity for more PT visits or call my insurance provider to get it approved... they wont call me back. This medical center is... a bureaucratic mess!"
— Better Business Bureau complaint (context: Vanderbilt Health)More clinics in Shelbyville
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