Behavioral Health | Jane Pauley Community Health Center
Behavioral Health • Shelbyville, IN
Ratings by platform
- Yelp/HelpConnectUsa: 2.6 to 3.2 out of 5 stars (varies by platform) (13 reviews on Yelp/HelpConnectUsa)
What patients say
Patients praise
- praise for individual doctors and therapists
- high internal patient satisfaction scores reported by the organization
- commitment to providing accessible, community-based care regardless of ability to pay
Common complaints
- rude or unhelpful office staff
- difficulties with scheduling and appointment accessibility (e.g., same-day/next-day policy)
- challenges with medication refills and communication
- perceived lack of concern for patient needs
In patients' words
"The doctors and therapists I've seen here are wonderful, but the accessibility of the practice isn't... Last year they tried to start a policy which meant that if you missed appointments that your only option was to call for same day appointments. Very inaccessible for those who are low income or disabled."
— LocalityBiz (Patient Review)"jane pauley clinic is the worst i have EVER BEEN TO. I cannot get refills ,,,i go without meds for weeks...walgreens calls everyday.....this is serious meds too.... they are uncaring and extremely unhelpful."
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