Helen Keller Hospital
Family Medicine • Sheffield, AL
Ratings by platform
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 4 out of 5 stars (overall patient satisfaction rating) (357 completed surveys)
- Vivian Health: 4.8 out of 5 stars (8 reviews)
What patients say
Patients praise
- excellent nurse communication and quality of care
- high hospital cleanliness and quietness scores compared to national averages
- high patient recommendation rate
- responsive and attentive staff
Common complaints
- doctor communication (while generally strong, identified as an area for improvement relative to other metrics)
In patients' words
"Nurses on third floor were fantastic! No long wait for things we needed. Very sweet and kind nurses who did a great job!"
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