Pacific Northwest Fertility: Leading IVF Fertility Clinic
Reproductive Medicine • Seattle, WA
Ratings by platform
- FindBestClinic: 3.7/5 stars (163 reviews)
- Expecting.ai: 4.0/5 stars (implied) (176 reviews)
What patients say
Patients praise
- Kind, empathetic, and knowledgeable clinical staff including specific doctors and nurses
- Clean, comfortable, and professional clinic facilities
- Successful outcomes for many patients including successful pregnancies and surrogacy journeys
- Efficient and supportive initial consultations and testing processes
Common complaints
- Difficult communication, particularly with the front desk via telephone
- Concerns regarding transparent pricing, billing, and unexpected costs
- Inconsistent patient experience regarding provider availability and feeling like a "number" rather than an individual
- Reports of insensitive communication from nursing or support staff during difficult news delivery
- Administrative issues including scheduling errors, insurance documentation problems, and laboratory processing delays
In patients' words
"They are responsive and get back to you quickly but they are insensitive when delivering bad news. For example, after telling me my only embryo was abnormal, they followed up with 'hope you're enjoying the sunshine and are having a week so far'. They had just delivered heart shattering news and they expected me to enjoy sunshine, so insensitive and out of touch."
— FertilityIQ review"FRONT DESK NEVER PICKS UP THE PHONE . I feel like the first rule of thumb for a good business is to have adequate staffing so that the patients are taken care of."
— FindBestClinic/Google reviewMore clinics in Seattle
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