Sault health services now offer urgent care clinic
Urgent Care • Sault Sainte Marie, MI
Ratings by platform
- Ratings.MD (MyMichigan Community Care): 4.7/5 (1,091 ratings)
- Ratings.MD (MyMichigan EZCare Sault): 4.7/5 (844 ratings)
- Sault Area Hospital Virtual Home Waiting Room pilot: 87-89% satisfaction rate (350 patients (pilot study))
What patients say
Patients praise
- Staff described as friendly, caring, and knowledgeable by many patients
- Effective, fast, and thorough treatment for urgent issues as an alternative to the ER
- High patient satisfaction (87-90%+) with the new Virtual Home Waiting Room at Sault Area Hospital
- Reduced ER wait times and improved patient flow due to virtual triage initiatives
Common complaints
- Long wait times for appointments and walk-in services
- Occasional unprofessional, rude, or condescending behavior by specific staff members
- Communication or documentation errors in patient files
- Frustration with appointment availability at temporary clinics
In patients' words
"She took the time to look at my file before seeing me to relate to me through our last visit. It made me feel like she actually cared for me as a person and not just a patient on the chart."
— Patient review (Ratings.MD)"The other staff were great! But Lorraine was very unprofessional, rude, condescending. She cut my son off before he was finished speaking."
— Patient review (Ratings.MD)"I tried leaving a message because it said to leave a message and you would get a call back... And then I was told... don't do that again because you won't get a call. It's already filled."
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