Locations
Urology • Sauk Centre, MN
Ratings by platform
- CentraCare official website: 4.8/5 (108 ratings) for specific provider Sarah Scott, CNP (108 ratings)
- CentraCare official website: 4.9/5 (48 ratings) for specific provider Ulrika Wigert, MD (48 ratings)
- Healthgrades, US News, Homefacts: 71%-89% patient recommendation rate for the hospital (159 surveys mentioned)
- MedicalRecords.com: 3.6/5 (10 reviews)
- Better Business Bureau (BBB): 1/5 stars for CentraCare Health System overall (BBB) (12 complaints in 3 years for CentraCare system)
What patients say
Patients praise
- High ratings for individual providers, particularly for being knowledgeable, attentive, and good listeners
- Generally clean facilities and quiet patient rooms at night
- Majority of patients report willingness to recommend the facility (around 71%-89% depending on the source)
- Efficient service with manageable wait times reported by some patients
Common complaints
- Billing and coding concerns, including unexpected charges and billing for routine visits as diagnostic
- Perceived depersonalization due to automation and rotating staff
- Issues with communication and perceived lack of attention to patient history
- Frustrations with administrative processes such as check-in procedures and accessibility for elderly patients
- Isolated reports of unprofessional conduct or inappropriate comments from staff
In patients' words
"Sarah is excellent... Great communicator and listener. Very thorough."
— CentraCare patient review"Dr Wigert is so kind, professional and caring. She is an excellent primary physician and makes me feel like she would do everything possible to provide care."
— CentraCare patient review"Over the last 5-6 years, CentraCare's patient care has taken a huge dive. The way they are automating everything speaks volumes about how they prioritize money over patient care."
— BBB customer review"Clearly [CentraCare] is all about the money and not patient care!! For those of you that this has happened to, please speak up because this is soo wrong."
— BBB complaint regarding billingMore clinics in Sauk Centre
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