CentraCare Eye Center | Sartell
Optometry • Sauk Centre, MN
Ratings by platform
- WebMD Care (Dr. Shannon Cabrera): 5.0 out of 5 stars (8 reviews)
- WebMD Care (Dr. Jeffrey Pearson): 5.0 out of 5 stars (11 reviews)
What patients say
Patients praise
- Patients describe individual eye care providers in Sartell as knowledgeable, thorough, and personable
- High satisfaction ratings for specific ophthalmologists and optometrists at the Sartell location
- Clear communication regarding eye conditions and treatment options
Common complaints
- Frustration with automated phone systems and patient check-in processes
- Billing concerns, including incorrect estimates and charges for routine services
- General dissatisfaction with customer service and patient relations responsiveness
- Some reports of unprofessional or dismissive staff/provider conduct at broader CentraCare facilities
In patients' words
"Dr. Cabrera is one of the most caring physicians that I have ever met in my life."
— WebMD Care review"Dr. Pearson is always so nice. He explains everything and I feel well informed with any questions answered."
— WebMD Care review"The only thing good about Centracare is my doctor... Over the last 5-6 years, CentraCare's patient care has taken a huge dive. The way they are automating everything speaks volumes about how they prioritize money over patient care."
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