Saratoga Springs Clinic - Premier Family Medical
Family Medicine • Saratoga Springs, NY
Ratings by platform
- Birdeye (aggregating Google reviews): 4.3 out of 5 stars (286 reviews)
What patients say
Patients praise
- Courteous and helpful staff in many instances
- Effective and high-quality care from specific physicians and providers
- Outstanding patient portal for communication
- Welcoming atmosphere and convenient location
Common complaints
- Long wait times for appointments and in-office visits
- Communication issues with front office and administrative staff
- Difficulty getting through to staff or receiving timely responses
- Perceived lack of compassion or rudeness from some staff members
In patients' words
"Great place for your primary care. Friendly staff and Dr Thompson is great at listening to my concerns"
— Birdeye user review"Expect to wait and be ignored. I waited over 30 mins with an appointment. Then waited again for the doctor over 20 mins."
— Yelp user review"The staff is courteous and helpful. The patient portal (a recent discovery of mine) is outstanding – anything that improves communication between the patient and staff is a good thing…"
— Premier Family Medical website testimonialsMore clinics in Saratoga Springs
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