Santa Rosa - Gastroenterology | Providence Medical Group
Gastroenterology • Santa Rosa, CA
Ratings by platform
- Providence Official Site: 4.8 out of 5 stars (based on 716 ratings) (716 ratings)
- Birdeye: 2.5 out of 5 stars (28 reviews)
- Providence Medical Group (Dr. Brian Hanson): 4.9 out of 5 stars (52 ratings)
- WebMD (Dr. Robert Faust): 5.0 out of 5 stars (21 ratings)
What patients say
Patients praise
- High patient satisfaction for specific providers like Dr. Robert Faust and Dr. Brian Hanson
- Professional, thorough, and knowledgeable clinical care during procedures
- Compassionate and kind bedside manner reported by many patients
- Effective and successful medical diagnosis and treatment in many cases
Common complaints
- Poor office communication and difficulty reaching staff by phone
- Frustrations with appointment scheduling and cancellations
- Reports of rude or dismissive interactions with staff
- Concerns regarding lack of empathy or professional ethics in specific instances
- Isolated complaints about poor bedside manner from certain individual providers
In patients' words
"This clinic deserves a 5-star review. I arrived at the clinic with some apprehension about the procedure and possible results... from the first person who greeted me, through the person helping me at discharge, everyone was friendly and reassuring."
— LocalityBiz review"I am literally disgusted at this place right now for their lack of ethics and blatant lying... She called today to confirm her appointment because she hasn't received ANY communication from them and they said they cancelled her appointment because they couldn't reach [her]."
— Birdeye review"Dr. Hanson is the most kind and compassionate provider I think I have probably ever seen. I feel seen, heard and very professionally cared for each time I see him."
— Providence patient reviewMore clinics in Santa Rosa
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