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Southwest Care | Health Care in Santa Fe & Albuquerque

Wellness & Preventive CareSanta Fe, NM

★★★☆☆2.6/514 reviews across 1 platforms

Ratings by platform

  • Facebook: 78% recommend (11 reviews)
  • Apple Maps (Jefferson Clinic): 2.6/5 (14 reviews)

What patients say

Patients praise

  • LGBTQIA+ friendly and inclusive care environment
  • High-quality and professional pharmacy services
  • Compassionate and attentive care from some individual providers and staff members
  • Accessible care regardless of ability to pay for vulnerable populations
  • Commitment to evidence-based, whole-person healthcare

Common complaints

  • Communication issues and poor responsiveness from staff
  • Difficulties with appointment scheduling and notifications
  • Inconsistent availability of clinicians and providers
  • Concerns about administrative organization and office management
  • Some reports of poor bedside manner or lack of professional follow-up

In patients' words

"The staff and doctors are widely described as very hardworking, caring, dedicated, kind, polite, respectful, and excellent... However, some organizational challenges are noted. The agency can be disorganized, with phone systems that frequently do not work."

Loc8NearMe

"If you need a quick response for something, don’t go to Southwest Care. This is day 10 waiting for an MRI referral even after 2 messages in the portal and several phone calls."

LocalGuidesWorld

"The entire staff here are phenomenal! I come here for primary care... The pharmacy is fast and great to work with. Melanie is a fantastic and experienced provider! I highly recommend."

LocalityBiz

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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