Family Medicine | Santa Fe Medical Center
Primary Care • Santa Fe, NM
Ratings by platform
- CMS HCAHPS (Presbyterian Santa Fe Medical Center): 3 out of 5 stars (based on 296 CMS HCAHPS patient surveys) (296 surveys)
- Presbyterian Family Medicine (St. Michael's Dr): 3.1 out of 5 stars (63 reviews)
- CHRISTUS St. Vincent Family Medicine Center: 4.6 out of 5 stars (18 reviews)
What patients say
Patients praise
- Positive interactions with specific providers described as kind and thorough
- Good communication from some medical staff
- Supportive office environment for some patients
Common complaints
- Difficulty with communication and appointment scheduling
- Issues with prescription refills and accessibility of care
- Some reports of lack of empathy or poor staff responsiveness
- Needs improvement in discharge information and cleanliness metrics
In patients' words
"I made an appointment for urgent care for 11:10am. I waited for an hour and then inquired as to status... Absolutely the worst service with no empathy for the situation at hand."
— Patient review of Presbyterian Family Medicine (St. Michael's Dr)"Dr Prosser is kind, understanding and very qualified. She listens, addresses the issues and follows up."
— Patient review of CHRISTUS St. Vincent Family Medicine Center"Kindest Dr. I ever met. She helped me with my medicines. I cannot complain."
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