Emergency Psychiatric Services - Cottage Health
Psychiatry and Psychology • Santa Barbara, CA
Ratings by platform
- Birdeye: 3.8/5 (409)
- HospitalStats.org (based on patient surveys): Very Good (N/A)
What patients say
Patients praise
- Some patients report professional and organized care for general medical needs
- Recognition by the hospital of the need for continuous process improvement in the emergency department
- Hospital efforts to work with county crisis continuum services to improve patient flow
Common complaints
- Long wait times in the emergency department for psychiatric patients due to a shortage of acute care beds
- Patients experiencing involuntary holds staying in the emergency department for extended periods (ranging from hours to days)
- Reports of poor communication and staff responsiveness in the emergency department context
- Historical incidents involving safety failures for psychiatric patients
In patients' words
"They did have to put him on a 5150 hold and he was held in an emergency room for probably about 10 days."
— Noozhawk (Reporting on patient/family experience)"I am disgusted how this er is run."
— Birdeye (Patient review)More clinics in Santa Barbara
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