Internal Medicine Doctors in Santa Barbara, CA - Sutter Health
Internal Medicine • Santa Barbara, CA
Ratings by platform
- Sutter Health Official Provider Page (Michael L. Bernstein, M.D.): 5/5 (470 reviews)
- Sutter Health Official Provider Page (David C. Dodson, M.D.): 4.9/5 (375 reviews)
- Sutter Health Official Provider Page (Benjamin J. Hassan, M.D.): 4.9/5 (330 reviews)
What patients say
Patients praise
- Individual Internal Medicine physicians consistently receive high ratings (generally 4.9 to 5.0 out of 5) on the official Sutter Health provider pages
- Accessibility to various care centers and locations throughout Santa Barbara
- Comprehensive digital tools for scheduling, messaging, and health management via the My Health Online portal
Common complaints
- Public outrage and negative reviews following a September 2025 incident involving staff mocking patients in a viral video at the 215 Pesetas Lane urgent care clinic
- Reports of billing issues, including glitches in the electronic record system transition that resulted in incorrect billing estimates for some patients
- Patient concerns regarding billing processes and communication, such as being sent to collections
In patients' words
"This unacceptable behavior is an outright violation of our policies, shows a lack of respect for our patients and will not be tolerated."
— Sutter Health official statement following the viral video incident (September 2025)"Obviously, we never want a glitch that impacts patient care ever... We were not thrilled that it happened, but we were able to identify it, stop it and send out a correction right away."
— Twilight Brunner, Sutter Health senior director for digital services, regarding the electronic record transition glitch (October 2025)More clinics in Santa Barbara
Santa Barbara Cardiology & Electrophysiology - UCLA Health
Patients praise: Professional and knowledgeable staff/providers · Caring and thorough medical care.
Kathleen Kolstad, MD, PhD - Rheumatology - UCLA Health
Patients praise: Excellent listener and empathetic · Thorough, knowledgeable, and professional approach.
Medical Weight Management - Santa Barbara
Patients praise: Effective weight loss results with medications like Semaglutide · Professional and caring staff interactions.
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