Family Health Services | Quality Care in Sandusky & Norwalk
Psychology • Sandusky, OH
Ratings by platform
- Google: 4.1 out of 5 stars (145 reviews)
- Facebook: 90% recommend (33 reviews)
- Wheree: 7.1 out of 10
What patients say
Patients praise
- Access to affordable, sliding-scale care for uninsured and low-income patients
- Compassionate and attentive care from some individual medical providers
- Comprehensive services including dental, behavioral health, and primary care in one location
Common complaints
- Poor communication from staff and difficulty reaching them by phone
- Scheduling issues including canceled or unconfirmed appointments
- Administrative inconsistencies including billing/insurance errors and medical records handling
- Long wait times for procedures or necessary care
- Perceived declining organizational culture and management issues impacting service quality
In patients' words
"The communication from the staff to patients is absolutely terrible. I have been calling for weeks trying to reschedule an appointment and get medication refilled, and none of the staff wants to answer the phone."
— LocalityBiz reviewer Dalton Rahrig"Why put a rush on them if I still have to wait. Here we are a year later and still dont have them."
— ClinicsForFree reviewer regarding dental services"Several patients praise the compassionate, attentive nature of providers like Dr. Mary Peters, recognizing her ability to accurately diagnose mental health conditions in a short span."
— Wheree summary of patient feedbackMore clinics in Sandusky
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