Family Health Services Primary Care | Sandusky & Norwalk
Primary Care • Sandusky, OH
Ratings by platform
- ClinicsForFree / Google rating shown on page (Family Health Services of Erie County): 4.1 out of 5 (145 reviews)
- Facebook page (recommendation rate): 90% recommend (33 reviews)
- Wheree (Family Health Services Medical Center & McKeen Pharmacy): 7.1 (Very good)
- Yelp (listing shows low overall rating snippet): 1.5 (shown as 1.5 rating snippet) (2 reviews (shown on MapQuest/Yelp snippet))
What patients say
Patients praise
- Accessible, affordable community-focused care for low-income/uninsured patients
- Compassionate/attentive providers and perceived good diagnosis
- Dental team professionalism and careful, thorough cleanings
- Helpful staff assistance (e.g., nutrition support)
- Some patients describe overall satisfaction and willingness to recommend
Common complaints
- Scheduling/admin problems: canceled appointments, delays, difficulty rescheduling, uncertainty
- Communication issues (unresponsive phone staff/reception)
- Medication and referral/records issues (not sent to pharmacy; refused to send dental X-rays)
- Operational problems affecting care (e.g., office flooding; patients not contacted)
- Mixed experience with responsiveness (phones not answered; waiting long periods)
- Employee reviews indicate management/culture/communication problems
In patients' words
"“Have to go more than a week without my medication… they said they've sent information to my pharmacy but my pharmacy has not gotten anything from them.”"
— localitybiz.com (Family Health Services — Medical services in Norwalk, OH)"“The communication from the staff to patients is absolutely terrible… calling for weeks… none of the staff wants to answer the phone.”"
— localitybiz.com (Family Health Services — Medical services in Norwalk, OH)"“Several patients praise the compassionate, attentive nature of providers… The dental team receives commendation for their professionalism.”"
— wheree.com (Family Health Services Medical Center & McKeen Pharmacy reviews summary)"“The dental team… hygienist Emily is appreciated for thorough yet gentle cleanings…”"
— wheree.com (Family Health Services Medical Center & McKeen Pharmacy reviews summary)"“Terrible environment… Lack of communication to providers.”"
— Glassdoor (Family Health Services Sandusky reviews)"“Lazy workers… They print a paper and you do the work. They send wrong codes to insurance and insurance will not pay.”"
— Yelp (Family Health Services - Sandusky) snippetMore clinics in Sandusky
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