Behavioral Health - Marin Community Clinic | Psychiatric Services
Mental Health • San Rafael, CA
Ratings by platform
- Birdeye: 3.4/5 stars (71 reviews)
- Yelp (aggregated brand rating): 2.1/5 stars (96 reviews)
What patients say
Patients praise
- Some patients report high-quality care from specific providers
- Appreciation for compassionate staff members
Common complaints
- Difficulty reaching staff by phone and long hold times
- Dissatisfaction with administrative processes and communication
- Reports of poor customer service experiences
- Frustration with appointment scheduling and access to care
In patients' words
"I have received better care from Doctors at MCC than from Kaiser or my University health care system."
— Yelp user review"Calling to get an appointment is grueling and oftentimes wait for a minimum of 40 minutes... They offer us an option to leave a message and receive a callback within 24 hours...NOT!"
— Birdeye user review"The people on the phone will not help you in any situation, they have no training and no heart."
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