Behavioral Health - Marin Community Clinic | Psychiatric Services
Behavioral Health • San Rafael, CA
Ratings by platform
- Birdeye (Aggregate): 3.4/5 (71 reviews)
- Yelp (Brand-wide): 2.1/5 (96 reviews)
- Birdeye (Novato South Location): 2.8/5 (4 reviews)
What patients say
Patients praise
- Provides a range of services including primary care, dentistry, and behavioral health to the community
Common complaints
- Difficulty reaching staff by phone and long hold times
- Perceived lack of professionalism, empathy, or rude behavior by front desk and administrative staff
- Dissatisfaction with appointment scheduling, including long wait times for appointments and inability to get emergency care
- Issues with medication refills and administrative follow-through
- Frustration with perceived communication failures and system changes
In patients' words
"I used to love MCC! Unfortunately has gone way down hill. Calling to get an appointment is grueling and oftentimes wait for a minimum of 40 minutes..."
— Birdeye Review"The worst clinic I had ever been to. The front desk lacks effective communication. They ask you random questions and give you an attitude if you don't cooperate."
— Yelp Review"Unsble to resch a live person by phone. They chsrge you for services rendered then do not credit you back when they provided no services"
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