San Luis Obispo Eye Associates | Shepard Eye Center
Ophthalmology • San Luis Obispo, CA
Ratings by platform
- Birdeye: 4.4 out of 5 stars (385 reviews)
What patients say
Patients praise
- High regard for the medical expertise of doctors and their assistants
- Satisfactory outcomes from surgical procedures such as cataract surgery
- Instances of helpful and professional individual staff interactions
Common complaints
- Long wait times past scheduled appointment slots
- Dissatisfaction with front office staff communication and perceived rudeness
- Issues with appointment scheduling and overbooking
- Inaccurate information provided by office staff
- Concerns regarding optical department efficiency and experience
In patients' words
"The doctors and their assistants, I wish I could rate separately, because I would give them 4-5 stars... Front desk seems frazzled and actively irritated... The waiting room is always full with at least a dozen people, and a simple eye checkup will take a minimum of two hours."
— LocalityBiz Review"The doctors are great in what they do and the staffs are nice and friendly.i had both my eyes-cataract with laser surgery...all your eye care needs this is a great eye center for the whole family."
— Birdeye Review"As we wait 40+ minutes, so far, past the appointment, we reflect on this business has the audacity to charge $75 if the patient is late. It should be businesses that are charged for wasting..."
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