San Leandro, CA Physical Therapists | Sutter Health Doctors
Physical Therapy • San Leandro, CA
Ratings by platform
- Birdeye (Sutter Alta Bates Summit Medical Center Rehabilitation Program): 2.3 out of 5 stars (3 reviews)
- WebMD Care (Dr. Christi Cheng): 3.5 out of 5 stars (20 ratings)
What patients say
Patients praise
- Individual clinicians are sometimes described as tentative and caring by patients
- Specific doctors in related fields (e.g., family medicine) receiving high ratings for communication and thoroughness
Common complaints
- Billing and insurance processing issues, including surprise bills and lack of pre-authorization verification
- Scheduling difficulties and long wait times for appointments
- Poor customer service interactions with administrative and desk staff
- Lack of perceived accountability when service errors occur
In patients' words
"Sutter Health is horrible. The frequent ineptitude by their clinicians and support staff is shocking. And there is no accountability when they sREMOVEDup - on your body."
— Better Business Bureau (BBB) Customer Review"Sutter Healths desk staff, Sutter Healths customer service, and Sutter Healths billing department is awful. Make sure to just avoid the hassle and go elsewhere"
— Trustpilot Customer Review"I very strongly recommend you have Sutter run your insurance and give you a written cost estimate first. I had them quoting me rough ballpark over the phone, but when the bill pay, my co pay per session was over $200."
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