Paloma Medical Group - healow - Health and Online Wellness
Sleep Medicine • San Juan Capistrano, CA
Ratings by platform
- Better Business Bureau: B- (1 complaint filed)
- Vitals: Various individual provider ratings ranging from ~3.7 to 4.8 out of 5 stars (Ratings for 14 individual providers listed)
What patients say
Patients praise
- Professional and dedicated staff members
- Doctors who listen well and are compassionate
- Efficient rooming process and low wait times mentioned by some patients
- Helpful and respectful care, particularly for patients with language barriers
Common complaints
- Difficulty reaching doctors and staff for urgent needs or medication issues
- Concerns regarding office communication and follow-up on tests
- Issues related to the transition to concierge care models
- Failure to respond to complaints filed with the Better Business Bureau
In patients' words
"My mother has been trying to get in contact with Dr Chang for 4 days since her medication ran out... She's left 4 messages with the..."
— MapQuest user review"The doctor and her assistant is very polite, patient for understanding everything I talk . My ingles is limited but they make me felling respect and including."
— Zocdoc user review"Dr. Chang and his teams are great! Even though I arrived earlier than the appointment time, they don't keep me waiting."
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