Primary Care at San Juan Capistrano Medical Offices
Primary Care • San Juan Capistrano, CA
Ratings by platform
- Birdeye (Kaiser Permanente facility): 4 out of 5 stars (72 reviews) (72)
- Healthgrades (Dr. Craig Albert): 4.5 out of 5 stars (48)
- Healthgrades (Dr. Ralf Reuland): 5 out of 5 stars (10)
What patients say
Patients praise
- Highly professional and attentive physicians who listen to concerns
- Clean and well-maintained facility environment
- Efficient lab services and generally swift check-in processes
- Compassionate and thorough care from many providers
Common complaints
- Occasional long wait times for appointments and at reception
- Some reports of feeling rushed during appointments
- Inconsistent customer service at the pharmacy and with some reception staff
- Isolated complaints about individual staff members being rude or uncaring
In patients' words
"Dr. Alanis is so wonderful in taking time to listen to my questions and answering them... I appreciate having him as my primary physician."
— Patient review, Birdeye"Dr. Gonzalez is incredibly thorough, knowledgeable, and genuinely invested in his patients’ well-being. He took the time to listen to all of my concerns..."
— Patient review, MemorialCare website"I do feel rushed a lot of the time with the doctors. But I can’t really blame them for that... Sometimes the waiting time is a little ridiculous considering I go for appointments not walk ins."
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